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DON JOHLES BIKE WORLD, INC.

5513 Broadway, Garland, TX 75043
Phone: 972-240-7678
10-6 Mon-Sat
Name:
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Policies/Shipping/Payments/Financing

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. All online payments are processed through Pay Pal Express.

RETURNS

In Store Purchases:

No refunds / returns / or  exchanges on: bicycles, layaways, special orders, tools, car racks, worn and/or damaged merchandise, or tubes removed from the box and installed by the customer. Returns that meet our requirements must have original receipt. All sales are final after 30 days. 

Online Purchases:

If there’s a problem with something you purchased from online from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Merchandise must be in original packaging and in new unused condition for a full refund. Some items may be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
All returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email. All sales are final after 30 days.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

SHIPPING (Continental U.S.)

Orders usually ship one business day after being placed, but please allow for 3-5 days plus transit time. 

Order Amount Standard Shipping Store Pickup*
Up to $20.00 $5.95 FREE
$20.01-$50.00 $7.95 FREE
$50.01-$100.00 $9.95 FREE
$100.01-$150.00 $12.95 FREE
$150.01 and up                $14.95           FREE

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

A $25.00 fee is charged for *Store Pickup on special ordered bicycles (bikes not in stock at our store location). 

Sorry, but we do not ship outside of the Continental U.S.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will contact you with an estimate on ship date and availability. If we're not able to reach an agreeable alternative, then a prompt refund will be issued.

*IN-STORE PICKUP

Please call us by phone to confirm your order prior to picking it up. Generally orders will be ready after 2:00 pm the following business day, but depending on availablilty, stock location, and nature of the item, certain products may require aditional time. We are happy to accommodate quicker pickup times if possible. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

Again, please call us to confirm your order is ready before picking it up.

A $25 Special Order Fee will be charged for any Bicycle purchased that is not in stock at our physical store location. This fee helps cover shipping and handling costs associated with a special order. Please allow for extra time in this situation.

PAYMENTS & FINANCING

In Store Purchases:

We have a Great Layaway Plan: 20% down, 90 day payout and 0% interest!

Ride now and pay later!  We offer a varitey of Excellent Financing plans serviced through PROGRESSIVE and GE Money.

All major Credit Cards and Checks are accepted (pending approval). 

 

On Line Purchases:

You can shop at DJsBikeworld with confidence. We have partnered with Pay Pal and Authorize.Net, two of the best online payment processers in the world. We gladly accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See the online payment diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

DJsBikeWorld is registered with the Authorize.Net Verified Merchant Seal program.

 

 

In Store or On Line, your business is Always Appreciated!!